FAQ [Frequently Ask Questions]
How long will it take to fix my problem?
Each computer issue is different. Due to years of expertise, we are able to save you time and money in the process. We are able to identify and quickly fix issues and most importantly, prevent them from happening again.
How much will my project cost me?
Digisoft Computer Services offers you a free quotation before any work is done. We provide you with a full description of what needs to be done and why. We take pride in our solid work ethics, which ensures you of competitive pricing and great work.
Do you offer service contracts?
Yes. We offer service contracts which may include network maintenance, anti-virus protection, back-up and preventative solutions. We ensure that you're network and computers are up and running to keep you focused on growing your business. We offer a variety of hour denominations to meet and exceed your project or on-going need. A service contract ensures you get priority from NIT and you will always have technical assistance when you need it.
What is computer security?
The protection of information assets through the use of technology, processes, and training.
What does broadband mean?
Broadband means that data can be transferred at high speeds. This term is mostly used when talking about high-speed internet connection (DSL, cable TV Internet access).
What is Hack/hacking?
In today's world, a hacker is a computer enthusiast who is especially proficient in programming and may attempt to gain unauthorized access to proprietary computer systems.
What is an IP?
The numbers that are translated into a domain name (eg, progressive.com). The address is a string of four numbers separated by periods (such as 111.22.3.444) used to represent a computer or other device on the Internet.
What is a Firewall?
A firewall is a safeguard utilized by many Local Area Networks (LANs) or Wide Area Networks (WANs) to protect the network from unauthorized access from the outside. They are basically gates that verify the users before they leave or enter the network by way of a User ID, Password or IP address.
What is Anti-Virus?
Anti-virus software consists of computer programs that attempt to identify, stop and eliminate computer viruses and other malicious software.
What is an ISP?
An ISP is an Internet Service Provider. This is a company that provides an Internet connection.
What is an Operating System?
The software that the rest of the software depends on to make the computer functional. On most PCs this is Windows or the Macintosh OS. Unix and Linux are other operating systems often found in scientific and technical environments.
What is a Hard Disk failure?
Generally speaking, a hard disk can fail in four ways that will lead to a potential loss of data:
Firmware Corruption / Damage to the firmware zone
Electronic Failure
Mechanical Failure
Logical Failure
Combinations of these four types of failure are also possible. Whether the data on the hard disk is recoverable or not depends on exactly what has happened to the disk and how bad the damage is.
What is ADSL?
ADSL or Asymmetric Digital Subscriber Line is a modem technology used in our High-Speed Service that provides fast Internet access over your existing telephone wires. It permits ordinary voice telephone conversations and Internet data to be transmitted simultaneously over a single telephone line.
How do I get connected with Internet High-Speed?
To get connected with High-Speed Internet access, customers can apply at one of the Cable & Wireless Business Offices, Retail Outlets or one of our Internet authorised agents
What is hosting and why do I need it?
Your Web site needs a home on the Internet - a place for all your domain name, Web page files and graphics to reside. You buy or rent Web space through a hosting company. Most hosting companies offer monthly, quarterly, and yearly packages.
Hosting fees vary greatly depending on your needs. Your hosting package will need special features if you plan to have a storefront on your Web site, if you will be connected to a database, or if you have special programming requirements.
